FAQ

Once an order is filled, it is unable to be canceled or modified. Please make any modifications by emailing orders@madsstudioco.com within 48 hours.

Yes! We keep all custom files for up to a year. Please email us at orders@madsstudioco.com and have your original order number on hand when placing your order.

I have recently added additional selection of canvases under products for custom orders. As of right now, I am only working on the wooden, canvas, and paper standard sizes listed under commissions.

When you order one of our personalized stationery options, we will send proof your way based on the details provided in your order. I am happy to make 1-2 minor revisions to your order, however, any revisions beyond this may incur a fee for additional design time. Once the proof has been sent your way, your order is non-refundable. These orders will ship in about 2–3 weeks from your order date. Personalized orders are final.

If errors are discovered after proof approval and you wish to reprint, I am required to charge you for services rendered. Please note any additional information you may want to be included on your personalized item(s) is subject to approval and may ultimately not be included on the item due to product design and integrity.

If you are shipping your items within the U.S., your personalized item may ship separately from the additional items you ordered and you will receive two separate tracking emails for each shipment. You will only be charged for the shipping fee quoted during checkout. If you have any questions regarding the status of your personalized order, please contact us at orders@madsstudioco.com.

Yes, customers ordering any of our personalized items will receive their proofs approximately one week from the final confirmation of wording and design details. Once the proof has been sent your way, your order is non-refundable.

We are required to collect sales tax for orders shipping within South Carolina.

Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “Promo Code,” then click “Apply.” Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards. Please email us are orders@madsstudioco.com if you are having difficulties with the promo code.

You can check your order status by visiting your order history by logging into your account, or please feel free to email us at orders@madsstudioco.com.

Please report any damaged or missing items to orders@madsstudioco.com within 7 days of delivery.

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or UPS facility.
3. Contact our team at orders@madsstudioco.com and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third-party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered.

Please note, Mads Studio & Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.