Shipping + Returns
Please allow additional time for order processing during holidays, new product launches and sales.
Personalized items do ship separately from our studio and you will be updated with separate tracking information when they ship.
We strive to get every order out in a timely manner. Due to supply chain issues and our reliance on our shipping partners, you may experience shipping delays with your order. If your order does not arrive on the estimated delivery date, please know that your order is out of our hands once we trust it to our shipping partners. We apologize for any inconvenience. Thank you for your patience and understanding during this time.
All domestic orders are shipped via USPS Priority Mail for a flat rate of $5.
We offer free shipping on all domestic orders over $75 (Orders to Hawaii and Alaska do not apply).
If your order is time sensitive, we strongly encourage you to select an expedited UPS shipping method or email email@example.com for further assistance.
International orders are shipped via Fedex.
Please note international orders have extended delivery times and all orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. Sugar Paper is not associated with these fees and cannot predict what they will be on the receiving end of the shipment. All fees are to be paid for by the customer at the time of delivery.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Personalized orders or made-to-order products are not eligible for returns. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.