Shipping policy

 

SHIPPING TIMELINE

Mads Studio & Co. orders are processed and shipped within an estimated 3 business days. Please note that we do not ship on Saturdays, Sundays, or U.S. holidays.

Please allow additional time for order processing during holidays, new product launches and sales. 

Personalized items do ship separately from our studio and you will be updated with separate tracking information when they ship.

We strive to get every order out in a timely manner. Due to supply chain issues and our reliance on our shipping partners, you may experience shipping delays with your order. If your order does not arrive on the estimated delivery date, please know that your order is out of our hands once we trust it to our shipping partners. We apologize for any inconvenience. Thank you for your patience and understanding during this time.  

 

DOMESTIC SHIPPING

All domestic orders are shipped via USPS Priority Mail for a flat rate of $5.

We offer free shipping on all domestic orders over $75 (Orders to Hawaii and Alaska do not apply).

If your order is time sensitive, we strongly encourage you to select an expedited UPS shipping method or email orders@madsstudioco.com for further assistance.

 

INTERNATIONAL SHIPPING

International orders are shipped via your choice of USPS Priority International or DHL.

Please note international orders have extended delivery times and all orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. Sugar Paper is not associated with these fees and cannot predict what they will be on the receiving end of the shipment. All fees are to be paid for by the customer at the time of delivery.